Terms and conditions for Ontech Control

1 Introduction

1.1 Definitions

The company refers to Onvako AB organization number 556944-1040 in Sweden and with website www.ontechgsm.com.
User refers to the person who registered account on Ontech Control
The service refers to the service and interfaces (Ontech Control) company provides for communicating with Ontech devices via GPRS in the GSM network.
User account refers to the account the user registers on the company’s website.
SIM card refers to the SIM card the company provides to use the service
Subscription refers to the right to use the service for each SIM card. The subscription is active if the subscription fee has been paid.

1.2 Overview

This document sets out the terms and conditions for using the Ontech Control service. By agreeing to these terms when creating an account for Ontech Control, the user has agreed to the terms. Terms may change over time.

1.3 Notification of changes to terms and conditions

Notice of changes to these terms will be sent by email to all users with active subscriptions. The changes will come into effect next time the subscription is renewed. If the changes are not accepted, the subscription will not be renewed. In that case, the terms and conditions that the user previously agreed to.

2 The Service

2.1 Subscription Period

The subscriptions is paid for one year (365 days) at a time and in advance. Number of subscription days may be reduced by using SMS (see below) .

2.2 Geographical scope

The service is valid for use in all countries within the European Union, Norway and Switzerland. If the service is used in another country, the subscription will be canceled from the service. It can be re-activated against a fee (see item 8) .

2.3 Data Amount

The amount of the subscription refers to normal use. Exceeded this, the user will be notified by email. If this happens repeatedly, the subscription may be turned off. It can be re-activated against a fee (see paragraph 8) .

2.4 SMS

SMS notifications will reduce the remaining time of the subscription with three days for each sent SMS.

2.5 Information to users from the system

Information related to the user’s device will be sent to the email address the user registered . The user undertakes to access this information on a regular basis, as the information may be necessary to maintain system performance.

3 Changes to the system

The company reserves the right to change the system. Should such a change mean that the user can not use the service originally intended, the user has the right to cancel the subscription and receive a refund for the remaining number of days.
Changes to the service will be reported on the company’s website.

4 Incorrect use

4.1 Hacking, virus etc

The user may not attempt to “hack” into the system or release viruses or similar in the service servers. The user also agrees to keep his computer / tablet / mobile phone clean from viruses and other malware. Should this not happen, the subscription may be closed. It can be re-activated against a fee (see paragraph 8) .

4.2 Communication with Ontech devices

The user may only use Ontech Controls web interface to communicate with the device. Should this not happen, the subscription may be closed. It can be re-activated against a fee (see item 8).
If you want a custom interface, please contact the company.

4.3 Using the SIM card in other devices

Users may not use SIM cards in any other device (mobile phone, modem, tablets, etc.). The SIM card will then close. It can be re-activated against a fee (see paragraph 8) .

5 Handling of personal data

The company undertakes to comply with   the General Data Protection Regulation (GDPR) (EU) 2016/679. This means that the company will not disclose any personal data to third parties without the consent of the user and will not use the data for purposes other than those required by the service.
Newsletters will be sent to the email address the user registered if they are not declined.

6 Handling of collected data

The company will save data about devices, subscriptions and use of the service. These data are used to develop and improve the service.
Collected information may be used by third parties but will then be completely unidentified regarding name, email address and phone number.
In other respects, the company undertakes to keep information unavailable to third parties. This confidentiality also applies when subscription ceased to apply.

7 Availability

7.1 Interruptions

The company can not provide warranties for the service being interrupted.If the interruption lasts more than 48 hours, the subscription will be extended by the number of days that the interruption occurred.The user must disclose the interruption and compensation requirement to obtain it.

7.2 Disabling unused SIM card

If a SIM card has been inactive for more than 10 days, the SIM card will be temporarily disabled. To reactivate it, the user must enter this in the Ontech Control web interface. Normally, activation occurs after 2-4 hours. The end date of the subscription is not affected by this and no extra fee is associated with this.

8 Reimbursement of subscription fee

The fee for reactivating a subscription after it has expired is the same as the price of an annual subscription.

9 The Support

The Company provides support on its website and by email.

10 Limitation of Liability

The Company accepts no liability for damages and costs that may have arisendue to the system failure to function as intended for the user or temporary interruption.It is the duty of the user to regularly ensure that the service is functioning properly.

11 Dispute

Dispute of this agreement is to be settled by the District Court in Gothenburg, Sweden.

12 The termination of the agreement

The agreement is valid as long as the user has at least one active subscription registered in his user account.

Change log

2016-08-25 First The version of Terms of Service Agreement for Ontech Control

2018-05-24 Updated with reference to GDPR

2020-12-09 Clarification of paragraph 8